At Bernie Lewis we love to hear what our clients think of our service. This feedback helps us to continue improving.

Many of our clients provide us with written feedback as part of our client survey process. We love to receive these testimonials as it gives us a direct insight into how well our Mortgage Advisers are meeting the needs and expectations of our clients. It tells us how well we are doing with our processes and procedures and highlights what our clients value about the service we provide.

Here's what some of our recent clients said:

  • Cass exceeded our expectations in helping us secure finance for a new car. Not only was she able to find time for us at very short notice, she found the best loan for our situation and provided some great advice to think about for next time. Fantastic follow up with communication, always making sure we were kept in the loop. Thanks Cass! - Carly G

 

  • Luisa was extremely patient, took the time to understand my loan requirements and communicated frequently throughout the loan application and approval process. Both Luisa and Helen Romanowski from BLHL Conveyancing ensured my property settlement progressed without any issues. - Tanya R

 

  • I could not recommend Cindy any more!!!! I have referred multiple friends to her as she takes the time to really understand her clients and make the right recommendations based on their personal situation. She does not appear to be swayed by the banks at all. I will never go through anyone else!!!! Cindy is the reason why we own our family home!!!! - Brendan M

 

  • Vera's experience and her connections within the industry ensured that my house settled in time. She was incredible in all aspects, great communicator and all the while it was like working with a friend. Absolute leader in her field and I am beyond grateful for her hard work and support. - Melanie S

 

  • James Lagudi from Bernie Lewis is amazing! He was able to get us into our new family home and kept us updated every step of the way. He went above and beyond our expectations. - Lauren S

 

  • James secured us a reduction in our home loan rate, and actioned this promptly. I found his initial phone manner a little abrupt - for me this wasn't a huge issue as I have a reasonable level of financial literacy, it was just a bit off-putting. However, this may be something to be aware of when working with clients who are less familiar with the loan process. - Pip G

 

  • Tom was fantastic in his communication and kept me regularly informed of the entire process! It was easy, efficient and seamless! - Jase H

 

  • Sally Johns and the team at Bernie Lewis made the process of purchasing my first home straight forward and stress free. Sally's continuing commitment to meet with me every two years to review my loan and make sure I'm still getting the best deal provides me with peace of mind I wouldn't of have thought possible. - Carly C

 

  • Ric's knowledge and ability to convey information in laymans terms was really helpful. He opened up additional options I hadn't considered previously. I would definitely recommend him to others. - Trish B

 

  • Absolutely outstanding service from Andrew Stoodley, I was so impressed with how quickly he was able to secure us a much better home loan rate.  We will definitely be returning in the near future and highly recommend Bernie Lewis to all our friends. - T Matthews

 

  • Vera worked tirelessly to get the best match to fulfill our needs, great communicator, Vera showed she cares this is the 5th time I have used Vera for a loan and the experience gets better and better.Chris C

 

  • Mark was great, followed up quickly with my request. Understood very well my particular situation with regard to salary and short term contracts that are typical with academia. - Sean O’Leary

 

  • Sally has been absolutely unreal to work with. She has provided us with every possible opportunity to obtain a home loan and given us the steps to take enabling us to reach our goal. Sally and her team work around the clock to find the best solutions for each person and their circumstances and manages to explain the entire process in a way that everyone can understand. I would recommend Sally and Bernie Lewis to anyone and everyone! - K Page

 

  • This is the third time we have used the services of Bernie Lewis, each time we have been looked after by Andrew Stoodley. We have always been extremely grateful for Andrew's help and advice and his ability to simplify the entire borrowing process. - John T

 

  • Great service, easy to understand, made the process less stressful and exciting. - Angela F

 

  • Ric Dent was absolutely fantastic dealing with all the different issues that we came up against keeping us informed along the way. Would highly recommend him for all financial services. - Paul M

 

  • Bernie Lewis provided a hassle free service. Jason, our Advisor provided excellent customer service and kept us in the loop throughout the whole process. - M Marshall

 

  • Bernie Lewis has always been able to find the best product on the market and make it work for us with the minimal amount of fuss. Andrew Stoodley always ensures we are receiving the best rate going out there. Luke T

 

  • Cindy was fantastic and went out of her way to help us through the process and get the loan we needed - Anthony B

 

  • Sally worked tirelessly for my husband and I to make sure we could afford our first mortgage.K Whichello

 

  • Andrew has helped us out on many occasions.  He takes the hassle out of the process and does all of the work for you. I would never even consider speaking to another broker. Highly recommended. - D Williams

 

  • We would highly recommend Bernie Lewis and Ric Dent in particular for having helped us with our mortgage. His knowledge, advice and patience helped see us through. - Rahul K

 

  • Everything was so easy with Cindy. She did exactly what we wanted and we are very happy with the savings she found for us. P Bills

 

  • My broker Vikkie listened to me, took the time to understand what I wanted, and swooped into the market with the right kinds of institutions to get me exactly the kind of loan I wanted - my friends are jealous at how good the terms are! - Dean K

 

  • Cindy was so attentive to every detail and went over and above to help us. Would definitely recommend to anyone we know who is looking to buy. - Kara-Lee P

 

  • Cassandra was absolutely fantastic, very patient and caring. - Meagan M

 

  • Luisa was very professional and caring from the start and she tailored our mortgage to our situation highly recommended. - Maggi A

 

  • Highly recommend Cass! She helped us every step of the way with our first home loan and could not be more thankful for her support and guidance throughout the whole process. - Meg G

 

  • Excellent service and have already referred Cindy to a work colleague who also used Cindy for their Investment loan - Nancy Z

 

  • Cindy was able to negotiate a lower interest rate from our existing home loan provider with little or no fuss. - Andrew L 

 

  • Luisa was amazing, very customer focused and very good at her job. Extremely professional. Very good and keeping us informed at each step in the loan process, I would recommend Luisa anytime. - N & M Mazeika

 

  • Tom was great throughout the whole process and never caused any delays - D Smith 

 

  • Tom is brilliant, friendly, personal and great at explaining things clearly without making you feel like an idiot, no question was too much or too silly. His warmth, honesty and efficiency was so important, as a solo first home buyer having someone like Tom in my team was fantastic. - Jo O’C

 

  • I was extremely nervous about changing my mortgage but my broker Paul Schofield took away all my concerns. Paul included me at every opportunity and gave me clear instruction on the process needed to secure my new mortgage. The new mortgage is with a trusted bank and has given me much more financial freedom. Paying off my mortgage before I retire is now an option which is very exciting. Thank you to Paul Schofield from Bernie Lewis an excellent service. - J Hogan

 

  • Unfortunately for James, our requirements changes several times over a 6 month period.  He was there ready to accept whatever option we put to him and recommended the best plan available for each. We are very happy with the loan he was able to get us and the rate we ended up with.  I would recommend BLHL to anyone looking to buy a home. - Justin L 

 

  • Jason was a pleasure to deal with. Nothing was too difficult and no question unanswered.  Also his assistant Sue kept me up to date at each milestone. - Simon J

 

  • Kris was fantastic, he had plenty of time for us and took care of everything, thanks champ! - Leah B

 

  • Paul Hannam is still assisting me in the loan application and providing guidance and advice on the process that has proved invaluable. I would highly recommend Paul to my friends and work colleagues as my dream of home ownership is becoming a reality. - G Adams

 

  • Evan was great to deal with throughout the process, answering & explaining any questions I had. Evan helped me secure a home loan through my bank for a deposit lower than my bank was asking fo - Mick L

 

  • Sally Johns showed us the upmost in professionalism and care, always keeping up updated and returning emails / calls within a short amount of time. - Mandy P

 

  • Evan was great in helping me purchase my first home, especially given I was living interstate so the communication was through phone and email. I would highly recommend Evan. - J Allen

 

  • We have been using Vera for many years, very happy with her service. Very simple process due to her ability to quickly understand our needs, her wealth of experience and great communication/explanation skills. We are very satisfied with Vera as our mortgage broker. - Chris P

 

  • Cass Stoodley provides very professional advice and has an in-depth knowledge of all areas, I have recommended Cass to others who are looking to do the same thing with investment and home loans. - A Gooden

 

  • Vera Mortimer was amazing.  Nothing was ever too hard for her, she went above and beyond to help us. I can't express in words how wonderful she was and we will be forever grateful for all her help. - Sophie B

 

  • I live in Darwin, Northern Territory. Vera Mortimer in Adelaide was recommended to me by a family member over 10 years ago when I was looking to purchase my first property. She was very helpful, informative, understanding of my situation and provided me with a great advice on various options and products available to me. Her vast knowledge of the real estate industry overall, gave me the faith and trust to follow her recommendations numerous times over the past 10 + years I have dealt with her. - Trudy R 

 

  •  Mark Simpson was helpful, considerate of my individual needs, professional and courteous - Rebecca K

 

  • Ric provided me with what I needed to know at that time. He was very helpful and advised me financially if I could afford to buy a house just with one income. He worked out all the numbers for me and provided it with some assurance. - Anna C P

 

  • I cannot speak highly enough of our mortgage adviser and general experience with Bernie Lewis. Evan understands of both our personal situation and the requirements that had to be met for a successful bank application resulted in exceptionally fast approval and stress free settlement.  His level of professionalism and honest up front approach made it a pleasure dealing with Bernie Lewis and I will happily use their services again and recommend them to others. - A Hill

 

  • Jason has always gone above and beyond to help us with our mortgage. We’ve had to chop and change as our needs have changed but he’s been very patient and accommodating. Thanks! -  J & A Weenink

 

  • Vera was very helpful in understanding what we needed / wanted and was able to recommend a loan suitable and assist us in finances as to better pay off our loan quicker. - L Moffatt

 

  • The Bernie Lewis consultant Kris made the process of obtaining a home loan easy and hassle free. - D Coughlan

 

  • Vera has brokered several mortgages for us over the years and she makes it very easy for us by simplifying the choices available. Fast, efficient, very thorough and will get the best deal every time. I cannot recommend Bernie Lewis more highly. - B & K Menzel

 

  • We cannot recommend Vera enough. Past experiences with banks and other brokers were always stressful. We have kept coming back to Vera for property purchases and refinancing as her advice is always sound and has found us better rates on more than one occasion. She streamlines the process and works hard to bring the best outcome for our family. She even checks in with us throughout the year to find us better deals. - A Lawrie

 

  • Since 1990, I have used Bernie Lewis' services, and have always found their staff to be very professional, compassionate and helpful. There is no slick, fast-talking sales pitch - instead, there is thoughtful, realistic and thorough guidance through the maze of details involved in securing, adjusting and maintaining a mortgage. Special thanks to Jason Garrett for assisting me through some challenging financial times over the past few years - very happy with the end results. - Wendy R

 

  • We have found Andrew to be very professional and personable in all his dealings with us and will continue to use him in the future. - P Cavouras

 

  • Being a middle aged single parent buying my first home. I found Bernie Lewis and Sally to make this new chapter stress free. For the first time ever I knew I was going to make my dream of owning a home a reality.  I have no hesitation to recommend Bernie Lewis and their wonderful staff. Thank you so much for the time and effect that has been put into my home buying experience. - B Clarke

 

  • Cindy was great to work with, kept things simple for us to understand. Nothing was too much trouble for Cindy. - G Griffiths

 

  • I wouldn't be able to have done all this without Sally. Harcourt's at Goolwa were very impressed by Sally too. She was amazing, helpful, patient and lovely. - J Hempel

 

  • Evan is experienced, Informative and efficient. I will recommend everyone who is looking for their new home to go through Evan. - N Lawrie

 

  • Such a great experience - we purchased a house during the Christmas break, but were kept informed and the process went very smoothly. We are now in our dream home by the sea!! - Micheal Kennedy Mortgage Adviser. - Jo S

 

  • I sought the services of Bernie Lewis back in 2007 to establish my first home loan. The Bernie Lewis team were very helpful (especially Luisa Mercurio, my allocated mortgage adviser) and a delight to deal with. Luisa has maintained contact with me through the duration of my mortgage (not just a set and forget type of an attitude), and made herself available to assist wherever she could. Would I consider Bernie Lewis in the future if requiring similar services - most definitely! - A Gray

 

  • Andrew’s advice and service was fantastic, he kept us informed the whole way. I have no doubt he has helped us to reduce our costs to own our home. I would have no problems in recommending Andrew to help people with their first home purchase or with a refinance enquiry. - S Connelly

 

  • Cass Stoodley went above and beyond to help us achieve our financial goals. Cass is very professional and caring which made us feel at ease during the process of refinancing our loan. Thank you very much Cass for all the wonderful work that you did for us. - S & K Wilson 

 

  • My partner and I felt very supported during the loan process and the attention to detail was exceptional. We would highly recommend Bernie Lewis and particularly Luisa as she made the entire loan application process seem effortless and we were pleased with the outcome. - S Diglio 

 

  • Tom was very helpful in assisting me with my home loan goals. He made the whole process smooth and easy and added value where I did not expect e.g., getting a better rate for my existing loan and taking care of things while I was overseas. - K Vongphachan

 

  • My experience with Bernie Lewis was excellent.  A product was found that met our needs.  Paul Hannam was friendly and professional as he guided us through the numerous options available, His guidance and experience was very welcomed as it helped to make things less stressful for us and we also thank him for his patience, as we loaded him up with numerous questions, which he was happy to receive and answer. -  Geoff P

 

  • Kim Paine made the process of changing over our home loan to a better rate easy, she allowed us the time to make the best decisions for us, no matter how long it took. She explained everything in an easy to understand way and would fit us in at a moments notice. I would highly recommend Kim to anyone wanting to get the best out of their mortgage. – Tegan M

 

  • Paul Schofield enabled my son and I to achieve our goal in obtaining a mortgage and therefore a home. Throughout the procedure he was very informative and used analogies as well as life experience stories. His approach was personable and understanding. – Tricia N

 

  • James Lagudi was absolutely brilliant helped us all the way through the loan process, and also was available for help even on public holidays – Jodie H 

 

  • Cass Stoodley has made a very daunting process very much stress free, she helped us through each and every step of the way and also in a very timely manner. Highly recommend her services!  - Joanna T

 

  • Mark Simpson was extremly helpful and was accommodating with any weird painful query I had.  - Deborah S