At Bernie Lewis we love to hear what our clients think of our service. This feedback helps us to continue improving.

Many of our clients provide us with written feedback as part of our client survey process. We love to receive these testimonials as it gives us a direct insight into how well our Mortgage Advisers are meeting the needs and expectations of our clients. It tells us how well we are doing with our processes and procedures and highlights what our clients value about the service we provide.

Here's what some of our recent clients said:

  • Cass Stoodley went above and beyond to help us achieve our financial goals. Cass is very professional and caring which made us feel at ease during the process of refinancing our loan. Thank you very much Cass for all the wonderful work that you did for us. - S & K Wilson 

 

  • My experience with Bernie Lewis was excellent.  A product was found that met our needs.  Paul Hannam was friendly and professional as he guided us through the numerous options available, His guidance and experience was very welcomed as it helped to make things less stressful for us and we also thank him for his patience, as we loaded him up with numerous questions, which he was happy to receive and answer. -  Geoff P

 

  • Kim Paine made the process of changing over our home loan to a better rate easy, she allowed us the time to make the best decisions for us, no matter how long it took. She explained everything in an easy to understand way and would fit us in at a moments notice. I would highly recommend Kim to anyone wanting to get the best out of their mortgage. – Tegan M

 

  • Paul Schofield enabled my son and I to achieve our goal in obtaining a mortgage and therefore a home. Throughout the procedure he was very informative and used analogies as well as life experience stories. His approach was personable and understanding. – Tricia N

 

  • James Lagudi was absolutely brilliant helped us all the way through the loan process, and also was available for help even on public holidays – Jodie H 

 

  • Cass Stoodley has made a very daunting process very much stress free, she helped us through each and every step of the way and also in a very timely manner. Highly recommend her services!  - Joanna T

 

  • Mark Simpson was extremly helpful and was accommodating with any weird painful query I had.  - Deborah S 

 

  •  Above and beyond service, Cindy Schofield attended to our need even when on leave. Simple, easy process. – Stephanie A

 

  • This was a very easy process and my adviser Paul Hannam made it really easy for me change my home loan.  At an extremely busy time of the year I didn't have to have lots of appointments etc. I was grateful that most of the details were arranged through emails with one short meeting to finalize the paperwork.  I have used Bernie Lewis for a few years now and have always had great service and advice that is why I engaged them again this time and will do so in the future. - Sonja Y

 

  • Jason Garrett was friendly, patient, understanding of the difficulties in buying a first home and made the whole process easier to understand and a whole lot less stressful. – Kisten W

 

  • Luisa Mercurio, was amazing went above and beyond to help me settle. As a first time home owner I felt quite overwhelmed but Luisa made things so easy explained numbers process. Was incredible!!! thanks Luisa! – Bec H

     

  • The assistance and advice given by James Lagudi enabled me to achieve my dream of demolishing, subdividing, selling one block and I am now going to build my home. Something which was quite daunting but is now becoming a reality. I am very grateful. I recommend Bernie Lewis and in particular, James Lagudi, whenever the opportunity arises. - Susan P 

 

  • Luisa was very professional and willing to help and answer any of our questions. - Olivia C 

 

  • Outstanding, personable service from Vera Mortimer.  Happy to work around your availability.  Highly knowledgeable.  Phenomenal. - Adam N

 

  • Cindy Schofield is amazing. She is very knowledgeable and has our best interest in mind. We have dealt with Cindy previously and will never go anywhere else. - Leah M 

 

  • Paul Schofield was excellent, provided us with all information and made the process quick and easy. He went out of his way to meet with me at my business to collect documents which saved me a lot of time and hassle. -  Blake E 

 

  • Bernie Lewis were instrumental in helping us get our first "low deposit" joint mortgage with Homestart (3 years ago) and now when we were ready to re-finance Jason was top of mind when I needed advice and he helped us get to the desired fixed rate mortgage we were after. This has saved us approx. $350 a fortnight in repayments and also allowed us to borrow enough extra to improve the the value of our house further with a new pergola and paving etc. - Rob L

 

  • Cindy has always been exceptionally helpful and always taken her time to explain everything we need. Always seems to have our interests in mind whilst balancing out her own work requirements. - Tim A

 

  • Eddie was the one that helped set up the loan and put us in touch with Helen (a BLHL conveyancer)... she too was excellent and super friendly. Later, Jason took over our case and has been there for us with the best possible advice, and will hopefully be there to assist us when it comes time to applying for the first home buyers grant. So, we're not quite done with Bernie Lewis just yet. - Robert H 

 

  • Evan provided exceptional service and professional advice to help my partner and I purchase our first home. - A Brook 

 

  • The need to refinance our home loan came in the most stressful time for us having 4 children, a newborn baby and just moved house. I was recommended Jason by a friend and I could not be more appreciative of the service he gave us and how he sorted everything out for us in our best interest. He was professional but friendly, approachable and understood our position. He really listened to us and found a solution that we were comfortable with. Great communication keeping us up to date when the banks were being a bit difficult. Highly recommend Jason from Bernie Lewis. - J Simmons

 

  • Cass is a friendly understanding person. So easy to talk to and she understands our needs. Although we did not end up refinancing, without her help we would have not received a better interest rate. - Kirstie P​

 

  • Cass really knew her products and was able to choose which one worked best for our circumstances. She kept us informed of every step and took our worries away, making the process streamlined and easy. - Kelly C

 

  • Vikkie always gives us great service , is trustworthy ,makes the process very simple and easy. - Chris M

 

  • Andrew understood what we needed and did his best to make sure we got there in the end. - C Johnston

 

  • Cindy was efficient, professional and informative, she found the best deal for us and she made the whole experience far less stressful. - Helen E

 

  • My partner and I were really out of our depth at the start of building a home. Visited a few banks who weren't all that helpful but we talked to Cindy and she explained everything to us in a way that was easy to understand and made us feel really comfortable. She went out of her way to help make sure the process was as simple and smooth as possible. Every question I had no matter how odd was answered thouroughly. Definitely will recommend Bernie Lewis and in particular Cindy. She actually made building a house a fun and relatively stress free experience. - Andrew B

 

  • Cindy Schofield has been our advisor for a few years and we feel very comfortable in dealing with her and trust that she was giving us the right advice for us. It is always a pleasurable experience dealing with Cindy. She is a lovely person and easy to deal with, yet remaining very professional and servicing all our financial needs. Very natural and genuine in her approach. - Janine P

 

  • Andrew has been my trusted mortgage broker for the last 19 years, helping me purchase my first investment property through to our current family home. His prompt and thorough service has continually ensured our loans are positioned well, and suited to our current financial situation. I would absolutely recommend his services. - J Lee