At Bernie Lewis we love to hear what our clients think of our service. This feedback helps us to continue improving.
Many of our clients provide us with written feedback as part of our client survey process. We love to receive these testimonials as it gives us a direct insight into how well our Mortgage Advisers are meeting the needs and expectations of our clients. It tells us how well we are doing with our processes and procedures and highlights what our clients value about the service we provide.
Here's what some of our recent clients said:
- Our circumstances had changed since we bought our investment property and we also considered it time to check that our loan was still the best deal we could get, so we contacted James and asked him to review our situation. In the end we have a much better deal, and while it took some time to finalise the right one in the end, James kept us informed and aware of what was happening at all times. Thanks.
- Michael Kennedy helped us through the process of changing home loan providers to obtain the best outcome for our situation.
- Andrew knows his job very well and I was very happy with his service, telephone calls and general all round ability to get the job done
- Jason has been a good business partner maintain customer interest at all levels.
- My partner and I could not have asked for a better experience. Buying a home is so stressful, but Eddie was amazing, he returned absolutely every one of my phone calls and made sure we understood everything we were getting ourselves into. We cannot thank him enough for being so supportive. We have passed his details on to multiple friends that are about to go through the process of buying a house. Thankyou Eddie.
- Matthew was great at keeping as informed of the process and also keeping in contact with the other parties to take the pressure off of us!
- Jason proactively reviewed my existing loan and identified an opportunity for me to re-finance and save money on interest rates. He presented me with several options, listened to my concerns, and followed up on any question I had. I would highly recommend him as a mortgage adviser.
- We have a conveyancer in the family and let our advisor know this. We have taken out our investment property insurance through Bernie Lewis and are happy with all products. Ric was helpful and gave us good advice and followed up queries afterwards.
- Jason was very careful to find the loan that suited us best in our very specific circumstances. His ongoing advice over the many months that we were looking for a property was very helpful as we were looking at a variety of options. I would recommend him very highly.
- James provided the invaluable expertise from the industry primarily to inform us and assist us in deciding what's best for us financially.
- Cindy made us feel so comfortable during the process of purchasing our first home, no question was too silly and was there at any hour of the day to answer them. I would highly recommend Cindy to anyone I know wanting to buy a house. She made the whole process so easy.
- We have been very happy in dealing with Evan. He has been very prompt, clear and concise about key information. We would have no hesitation to recommend Evan as a mortgage broker to our friends and colleagues.
- Luisa made a very daunting experience very easy. She knows home loans inside and out so I felt at ease knowing she was assisting us. She was lovely and went above and beyond during the whole process.
- Having been recommended to Vera by a friend for our first loan several years ago, we approached Vera for our next loan and re-financing our existing loan to a better rate. Vera approached this with confidence, a willing attitude and use of industry contacts to make sure our applications were completed quickly and with minimal fuss. We really appreciated being able to deal with someone we know from previous experience and know they will be there for us in the future.
- We can't recommend Vera and Bernie Lewis enough, and have had friends go for loan advice. It's nice to have a person to deal with face to face, and in a easy to access office location.
- I have now changed all my insurance via your insurance brokers and have additional mortgage protection.
- Andrew Stoodley was highly recommended. He was very helpful and helped me achieve the best possible outcome for my personal situation.
- Michael has been our mortgage adviser for a number of years, he has always provided great service & advice, & would highly recommend him & Bernie Lewis to anyone.
- We have been a client of Bernie Lewis for over 6 years. During that time we have been very pleased with the service and advice from Vera Mortimer. We would highly recommend her to any future clients.
- Very attentive and friendly staff who explained the whole process in detail to me. Thank you.
- We had never used a broker before and got into a situation where we had to move our mortgage due to contractual reasons. It was an extremely stressful situation that Sally our advisor made extremely less stressful. We didn't know about mortgage insurance and when Sally explained things to us it was a must have and again very easy to arrange. We have some business cards and if anyone asked who we used we would just say "go to these guys".
- Andrew understood what I was looking to achieve, having worked with him previously and negotiated an excellent outcome with my existing financier whilst also providing alternative options.
- The amazing work of Vera Mortimer from the Bernie Lewis team made my partner's and my dream of buying our first property come true.
- We were provided with Michaels contact through a friend, they told us of his service. We found exactly that promptly answering calls, any issue that may arose through the process.
- We had previously dealt with a mortgage adviser who at no stage showed us the level of service Michael has provided.
- We would certainly recommend Michael to our friends and family.
- Great personalised experience. Thank you!
- Matthew was extremely understanding of my situation and was very helpful along the way with keeping me updated and hurrying it along.
- I have dealt with Cindy on a number of occasions and she has been nothing less than perfect every time. Cindy is very knowledgeable and accommodating. Cindy always had my best interest in mind when showing me different products and would ensure I understand the details and processes 100% before allowing me to progress. I will and have recommended Cindy to a number of my friends and their experience have been the same. A very valuable member of the team.
- Developing swift trust between the client and consultant especially coming from different cultures is key to successful engagement to address one's financial needs. Mark Simpson simply made this happen with gentle behaviour, prompt response and professional attitude.
- I would recommend Bernie Lewis to anyone who wants to find the best home loan for them or is unsure of the process. I found Andrew Stoodley to be very helpful, knowledgeable and always available to answer questions. Thanks!
- Vera is just fantastic and would always trust her with my finance requirements. She understands my needs and motives and always provides open and honest advice for me.
- The fantastic attention to detail, insightful product knowledge and follow up provided by Vera Mortimer made me feel confident and at ease throughout the entire process. - I would recommend Vera to anybody looking for a home loan or any other services provided by Bernie Lewis Home Loans.
- Paul was a pleasure to deal with. He answered all questions and supplied requested quotes in a timely manner. He came to us for signings which made the whole process very simple.
- Cindy was great to work with! She always worked around our crazy schedule, answered my panicked emails & calls with a sense of reassurance & calmness. She worked hard to get us a great rate, explained it perfectly and we couldn't have done it without her. Our whole family has her on speed dial!
- Michael assisted me ALL the way thru & answered ALL questions I had. He was VERY easy to deal with & I will be RECOMMENDING Michael Kennedy & Bernie Lewis home loans to ALL friends & family.
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